Terms of Service

LeanPilot is a business-to-business (B2B) web application operated by Centro Studi Grassithat provides lean manufacturing management tools including but not limited to: 5S/6S auditing, Kaizen boards, Gemba walks, OEE tracking, TPM/CILT management, quality inspections, safety incident reporting, SMED analysis, production dashboards, and related manufacturing intelligence features.

The Service is provided on a subscription basis to organizations ("Customers"). Individual user accounts are created by Customer administrators within the platform.

Access to LeanPilot is by invitation only. User accounts are created by your organization's administrator. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying your administrator immediately of any unauthorized use

You must not share your credentials with others or use another person's account. Your organization's administrator may deactivate or modify your account at any time.

You agree to use LeanPilot only for its intended purpose of lean manufacturing management. You must not:

• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Use the Service to store or transmit malicious code, malware, or harmful content
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools (bots, scrapers) to access the Service without prior written consent
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service in violation of any applicable law or regulation
• Upload content that infringes on the intellectual property rights of others

Your organization owns its data. All production data, quality records, safety reports, improvement ideas, and other content entered into LeanPilot by your organization's users remains the property of your organization.

We do not claim any ownership rights over Customer data. We process your data solely to provide the Service as described in our Privacy Policy.

Upon termination of the service agreement, you may request a full export of your data in a machine-readable format (JSON). We will provide this export within 30 days of the request. After the export period, data will be deleted in accordance with our retention policy.

The LeanPilot platform, including its software, design, logos, and documentation, is the intellectual property of Centro Studi Grassi. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during the term of your subscription.

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Emergency security patches or critical updates
• Infrastructure issues beyond our reasonable control

We will make commercially reasonable efforts to minimize downtime and communicate any planned maintenance windows in advance.

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose
• Centro Studi Grassi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunity
• Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount paid by your organization for the Service in the 12 months preceding the claim

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless Centro Studi Grassi from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Service.

By Customer: Your organization may terminate the service agreement at any time by providing written notice. Upon termination, you may request a data export as described in Section 4.

By us: We may suspend or terminate access to the Service if:

• Payment obligations are not met after reasonable notice
• These Terms are materially breached and the breach is not cured within 30 days of notice
• Continued provision of the Service would violate applicable law

Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days to allow for export, after which it will be deleted in accordance with our retention policy.

These Terms are governed by and construed in accordance with the laws of Italy. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Italy, without prejudice to your right to bring proceedings in the courts of your country of residence as permitted by applicable consumer protection law.

We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

For questions about these Terms, contact us at:

Centro Studi Grassi
Email: info@leanpilot.me
Privacy inquiries: privacy@leanpilot.me